Communication Skills Training Outline

Communication: It’s Not Part of It It’s All of It!

Communication skills building with Mike Hourigan's Communication Skills Programs
Preface

  • What gets people promoted – why this program is important to your career.

Understand Secrets Of  Human Behavior

  • How to bring out the best in people
  • The real reasons people do what they do
  • Essential skills that will work in any crisis

Polish Your Overall People Skills

  • How to always give a professional first impression
  • Sure ways to initiate a conversation and get appropriate information you seek
  • Learn the “four minute rule” to understand people
  • Use the “ATHLETE formula” to be interesting

Dynamic Communication Skills

  • Real listening, the way to absorb all of what’s being said
  • How to “tune in” to the feelings of co-workers
  • Pinpoint hidden messages in a complaint and avoid sending the wrong messages
  • How to establish limits when others are infringing on your time
  • How to say “no” – under pressure and without hurting morale
  • How to make requests that are accepted, without arm twisting
  • How to inform co-workers of negative information

Handling Difficult And Angry People

  • Separate people from problems – handle difficulties without hurting other’s feelings
  • How to defuse and calm the very angry person
  • Proven ideas to handle the know-it-all
  • Look and act professional – even in the most heated, emotionally charged situations
  • How to work with someone you Just Don’t Like

Working With Sensitive, Unhappy, Negative People

  • Discuss any problem with even the most sensitive, emotional people
  • How to deal with the person who has irritating habits at work
  • How to handle touchy people who take everything personally
  • Introducing positive change into negative work groups

Control Conflicts In Tough Situations

  • “Hot potato” words – what to never say in the office
  • How to resolve long-standing grudges
  • Managing situations you can’t avoid: office politics, gossip, jealousy, and game playing
  • How to disagree – agreeably
  • When to assume authority and when to back down

Click to see what Communication Skills Audiences say about Mike’s programs
Click to see Mike’s Keynote and Breakout Session Programs
Click to see Mike’s Demo Video

For Communication Skills Training Programs, contact Mike at 704.875.3030 or send him an email below:

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