Communication: It’s Not Part of It It’s All of It!
Preface
- What gets people promoted – why this program is important to your career.
Understand Secrets Of Human Behavior
- How to bring out the best in people
- The real reasons people do what they do
- Essential skills that will work in any crisis
Polish Your Overall People Skills
- How to always give a professional first impression
- Sure ways to initiate a conversation and get appropriate information you seek
- Learn the “four minute rule” to understand people
- Use the “ATHLETE formula” to be interesting
Dynamic Communication Skills
- Real listening, the way to absorb all of what’s being said
- How to “tune in” to the feelings of co-workers
- Pinpoint hidden messages in a complaint and avoid sending the wrong messages
- How to establish limits when others are infringing on your time
- How to say “no” – under pressure and without hurting morale
- How to make requests that are accepted, without arm twisting
- How to inform co-workers of negative information
Handling Difficult And Angry People
- Separate people from problems – handle difficulties without hurting other’s feelings
- How to defuse and calm the very angry person
- Proven ideas to handle the know-it-all
- Look and act professional – even in the most heated, emotionally charged situations
- How to work with someone you Just Don’t Like
Working With Sensitive, Unhappy, Negative People
- Discuss any problem with even the most sensitive, emotional people
- How to deal with the person who has irritating habits at work
- How to handle touchy people who take everything personally
- Introducing positive change into negative work groups
Control Conflicts In Tough Situations
- “Hot potato” words – what to never say in the office
- How to resolve long-standing grudges
- Managing situations you can’t avoid: office politics, gossip, jealousy, and game playing
- How to disagree – agreeably
- When to assume authority and when to back down
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For Communication Skills Training Programs, contact Mike at 704.875.3030 or send him an email below:
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