Customer Service Training with Speaker Mike Hourigan
The number one reason customers don’t return is because of an attitude of indifference by the employees.
The number one reason customer service employees don’t return is because of the customer.
Customer Service has never been easy and it only appears to be getting harder and sometimes we forget just how hard it can be on the customer service provider.
All of Mike Hourigan’s Customer Service Programs provide great tips on how to keep your customers happy and your CSR’s happy at the same time.
Click below to see one of Mike Hourigan’s most popular Customer Service Programs:
“Thank you for launching our annual conference program with
such a positive, interactive presentation that perfectly matched
our goal of combining great substance with early morning humor!
We also greatly appreciated your preparatory calls to selected
association members and willingness to spend nearly a full day
with our group to participate in our opening reception, keynote
and book signing event at our expo booth thereafter. You fit in
so comfortably with our staff and members and truly connected
with everyone you met. You clearly hit the bull’s eye!”
President, Office Furniture Dealers Association
Mike does much more than present one-of-a-kind keynote speeches - he provides fun and fact filled breakout sessions as well as dynamic training programs for numerous organizations like Marriott, Disney, Harley-Davidson and even the U.S. Army. 