Listening Skills Training Program Outline

Active Listening for Optimum Results


Understanding what you are missing:Keynote-Speaker-Mike-Hourigan

  • Why we don’t listen
  • A few myths and beliefs about listening
  • Why should I listen to you anyway?
  • The difference between active and passive listening

Listening is a full time job:

  • Six verbal bad habits
  • Five steps to make you a better listener
  • Understanding the four types of listening
  • How to work with the 4 different listening styles
  • How to listen with your eyes as well as your ears
  • How to avoid the double bind
  • Understanding the 4 minute rule of communication

What you don’t hear can hurt you:

  • A look at how we filter information
  • How to remove communication blinders
  • How to overcome the barriers to listening
  • Using reflective listening to improve the end results
  • Four ways to instantly improve your listening
  • How to get other people to understand your message
  • How to use listening to minimize problems
  • How to use listening to sell more

Working with the tough listening situations:

  • The boss
  • The customer
  • The co-worker
  • The employee
  • The spouse
  • The teenager

Getting others to listen to you:

  • Ten things people do not want to hear
  • How to sell more by talking less
  • How to “tune in” to the emotions of others
  • Avoid sending the wrong message
  • How to say” no,” without hurting someone’s feelings
  • How to convince others to buy into your ideas without arm twisting
  • The four major pay-offs of effective listening

Audience Versions: leadership, management, HR, sales management, sales, general Audience
Format: keynote, breakout, full day

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Call Mike at 704.875.3030 or click to send him a message.