Communication Skills Training
Communication Skills Training: Email, voicemail, text messaging, social media, meetings, and yes, even phone calls punctuate your work day and should be more than enough. Unfortunately, that is just the beginning because the greatest time waster in the workplace is miscommunication. The workplace is like a bad situation comedy where the biggest problems seem to emerge from the simplest communication mistakes.
A good communication skills training is part of everything from sales training to change management training to customer service training and those trainings need to be continually updated.

Mike not only delivers a Communication Skills Training rich in content but more importantly makes time to answer questions one on one with clients to make sure they both understand the content and can actively implement lessons learned to get results.” – Global Business Manager, Ball Horticulture

Mike’s Most Popular Communication Skills Training Programs

Communication: It’s not Part of It – It’s All of It

How often have you said: “Why did that employee go ballistic?” Or “Why do I have to work with a jerk?” Whether you like it or not, you have to find a way to communicate with people. Mike Hourigan’s high energy, fast-paced communication skills sessions bring understanding to some of the most difficult communications skills problems like handling the back stabber, the gossip, or the difficult boss. Mike’s satirical and real world look at interpersonal communication skills weaves you through this mine field and provides easy to use solutions. In many cases, poor communication skills waste a lot of time. You will learn how to get off the phone quicker, how to get out of meetings faster, and how to get the “ploppers” out of your office in record time. Have you ever made someone mad but didn’t mean to? You will learn how to prevent this. You will even learn how to say “no” to people without hurting their feelings. If you hire people, work with people, or know any people, this is the program for you!

Here are some of the things you will take away from this
Communication Skills Training Program:

• How your body language will give you away Communication Skills Training Speaker Mike Hourigan
• How to get others to buy into your ideas
• How to establish rapport and build trust
• How to defuse and calm a very angry person
• Understand the important difference between confronting and criticizing

Audience versions: leadership, management, HR, sales management, sales
Format: keynote, breakout, full day

Click to see the outline for this Communication Skills Training Program

Click to see what Communication Skills Audiences say about Mike’s programs

Congratulations! You scored the highest marks in the 14 year history of our conference!
-Director, Society of Insurance Licensing Administrators

Active Listening for Optimum Results: A Listening Skills Training Program

75% of your day is spent communicating: 9% is spent writing, 16% reading, 30% speaking, and a whopping 45% listening! Active listening is the communication skill that will deliver the biggest payoff, yet it’s the skill most often neglected. Listening is the skill everyone expects you to have mastered but was never taught.

Unfortunately, just like breathing, most of us think listening comes naturally. When you attend your first golf or yoga lesson, you may find you have been doing it wrong or not as effectively as you could. Listening is no different.

This listening skills program will show you how to accomplish more by speaking less.

Here are some of the things you will take away from this listening skills training program:

  • How to get people to choose to listen to you
  • How to use listening to appear smarter
  • Understand the three types of listening styles
  • How to stop sabotaging conversations
  • How to ask the right kind of questions to show you are listening
  • How to listen with your eyes as well as your ears

Audience versions: leadership, management, HR, sales management, sales
Format: keynote, breakout, full day

Click to see the Listening Skills Program Outline


“This event was different than others in the past. I have tools I can leave here with and apply.”
-Aetna Insurance


When It’s YOUR Turn to Speak:
Easy Ways to Improve Your Communication Skills – Fast!

No matter what your position, sooner or later you will be called on to speak. The ability to communicate your ideas with impact and clarity has nothing to do with being an actor or comedian. It has everything to do with how you prepare, address different audiences, and know your material. All too often people miss great opportunities because they are afraid to speak, or do not present themselves well and were overlooked for better jobs. This program is designed to provide individual instruction on how you can present yourself in the best possible light.

Participants will interact with Mike Hourigan, CSP (Certified Speaking Professional) in a safe, fun, and hilarious environment. They will learn at least 25 techniques to make their presentations easy, simple, and stress free. (no joke telling, quoting Shakespeare, or baton twirling required). Mike will share some of his speaking secrets and help you develop your next speech. As a bonus, Mike’s “Cheat Sheet” on how to prepare for a presentation in just 5 minutes is included.

Here are some of the things you will take away from this Presentations Skills Program:

• Learn how to increase your career opportunities by speaking
• Avoid embarrassment and confidently get your point across
• How to make any topic interesting
• How to overcome shaky hands, dry mouth, and other perils of the platform
• What to wear and what not to wear (especially if you perspire)
• How to handle difficult audience members
• How to write a memorable introduction

Audience versions: leadership, management, HR, sales management, sales
Format: keynote, breakout, full day

Click to see the outline for the Presentation Skills Training: “When it’s Your Turn to Speak”

Click to see what Presentation Skills Audiences say about Mike’s programs
Call Communication Skills Trainer Mike at 704.875.3030

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