Active Listening for Optimum Results

Understanding what you are missing:Keynote-Speaker-Mike-Hourigan

  • Why we don’t listen
  • A few myths and beliefs about listening
  • Why should I listen to you anyway?
  • The difference between active and passive listening

Listening is a full time job:

  • Six verbal bad habits
  • Five steps to make you a better listener
  • Understanding the four types of listening
  • How to work with the 4 different listening styles
  • How to listen with your eyes as well as your ears
  • How to avoid the double bind
  • Understanding the 4 minute rule of communication

What you don’t hear can hurt you:

  • A look at how we filter information
  • How to remove communication blinders
  • How to overcome the barriers to listening
  • Using reflective listening to improve the end results
  • Four ways to instantly improve your listening
  • How to get other people to understand your message
  • How to use listening to minimize problems
  • How to use listening to sell more

Working with the tough listening situations:

  • The boss
  • The customer
  • The co-worker
  • The employee
  • The spouse
  • The teenager

Getting others to listen to you:

  • Ten things people do not want to hear
  • How to sell more by talking less
  • How to “tune in” to the emotions of others
  • Avoid sending the wrong message
  • How to say” no,” without hurting someone’s feelings
  • How to convince others to buy into your ideas without arm twisting
  • The four major pay-offs of effective listening

Audience Versions: leadership, management, HR, sales management, sales, general Audience
Format: keynote, breakout, full day

Click to see what Listening Audiences say about Mike’s programs
Click to see Mike’s Keynote and Breakout Session Programs
Click to see Mike’s Demo Video
Call Mike at 704.875.3030 or click to send him a message.

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