Are YOU Listening to Me?
Active Listening for Active Results
Understanding what you are missing:
- Why we don’t listen
- A few myths and beliefs about listening
- Why should I listen to you anyway?
- The difference between active and passive listening
Listening is a full time job:
- Six verbal bad habits
- Five steps to make you a better listener
- Understanding the four types of listening
- How to work with the 4 different listening styles
- How to listen with your eyes as well as your ears
- How to avoid the double bind
- Understanding the 4 minute rule of communication
What you don’t hear can hurt you:
- A look at how we filter information
- How to remove communication blinders
- How to overcome the barriers to listening
- Using reflective listening to improve the end results
- Four ways to instantly improve your listening
- How to get other people to understand your message
- How to use listening to minimize problems
- How to use listening to sell more
Working with the tough listening situations:
- The boss
- The customer
- The co-worker
- The employee
- The spouse
- The teenager
Getting others to listen to you:
- Ten things people do not want to hear
- How to sell more by talking less
- How to “tune in” to the emotions of others
- Avoid sending the wrong message
- How to say” no,” without hurting someone’s feelings
- How to convince others to buy into your ideas without arm twisting
- The four major pay-offs of effective listening
Audience versions: leadership, management, HR, sales management, sales, general audience
Format: keynote, breakout, full day