Phenomenal customer service training is what distinguishes successful, growing companies from companies whose customers would rather visit the dentist than have to call them on the phone. In today’s global economy, a complete lack of attention to customer service training has become increasingly beneficial to those companies who’ve been savvy enough to make customer service their first priority.
Great customer service stands out. It causes friends and neighbors to refer goods and services to each other, and it gets people talking. As any marketer will tell you, there is no better PR campaign than good word of mouth, and nothing as devastating as bad word of mouth.
Choosing a professional for your customer service training is the fastest way to set your company apart from the competition. It is absolutely possible to meet your bottom line while providing fantastic customer service, which goes way beyond a polite manner on the phone and ensuring accurately placed orders. A great customer service trainer will teach your employees to go above and beyond in a way that delights and astounds your customers. Better yet, they’ll be able to teach your employees how excellent customer service can save your company an enormous amount of time and money each year.
Stellar customer service training benefits everyone. Your employees will be confident in their ability to provide excellent service, your customers will be delighted enough to tell their friends, and your company will record its most profitable year to date.
Mike Hourigan is a Motivational Speaker, Author and Customer Service Training Consultant who specializes in communications skills training.
Contact Mike at 704-875-3030, 888-PRO-KEYNOTE or send him a message.
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