As a conflict resolution speaker and conflict negotiation skills speaker, I am amazed at the importance this workplace problem has taken in corporate life. I am not “amazed” that it is important, but that this highly important negotiation skills issue has taken so long to get the recognition it deserves. Your most important negotiation skill? In a recent (July 2023) Harvard Business blog, the importance of the issue was...
Mike Hourigan, Negotiation and Conflict Resolution Speaker As a national keynote speaker and breakout speaker helping people with their negotiation and conflict resolution skills, I am well aware of how words such as “negotiation” and “conflict resolution” are interchanged, even misused. When I present to corporate and association audiences on negotiation skills, I talk of two broad classifications. There is “hard negotiation,” for example, when customers walk into a...